Shipping and pre-orders

In short

Checkout shows the exact shipping cost before you pay.
Every order is tracked. The product page shows when it ships.

Where we ship

We ship to the Netherlands, Belgium and the other EU countries: Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

What shipping costs

Checkout shows the exact shipping cost before you pay.

When it ships

Pre-orders. Most pieces are pre-orders: we order them for you when you check out and ship them within the window on the product page, usually 3–5 weeks. The product page also shows an estimated arrival date.
In stock in the Netherlands. If a product page says so, the item ships within 1–2 working days.
You get an email with a tracking link the day your order ships.
If an order mixes pre-order and in-stock items, we ship everything together when the pre-order is ready, unless you ask us to split it.
If the ship window changes, we email you. You can wait or cancel for a full refund.

Delivery time after dispatch

Pre-orders: usually 7–14 days after dispatch, anywhere in the EU.
In stock in the Netherlands: usually 1–3 working days after dispatch in the Netherlands and Belgium.

Customs and taxes

Pre-orders ship from our supplier, usually from outside the EU. We are confirming whether import VAT and duty are prepaid. Until this page says otherwise, they may be charged on delivery.

Lost or damaged parcels

If your parcel is lost or arrives damaged, write to us through the contact page with your order number, plus a photo if it is damaged. We send a replacement or refund you.

Wrong or incomplete address

Please check your address at checkout. If a parcel cannot be delivered because the address was wrong or incomplete, we contact you to sort it out. Sending it again costs the postage again.